Terms of service

Accounts

Provide accurate account and booking information, keep your password and device secure, and tell us promptly if you believe someone else has used your account. You are responsible for activity performed with your credentials until you notify us or delete the account.

Driver and vendor accounts may require verification before they can accept work. Submitting a document confirms that it is genuine, current, and yours to provide.

How bookings work

Purple Cars lets customers request self-drive, with-driver, and driver-hire services. A request is not confirmed until a vehicle or driver has been assigned. Availability, route suitability, and the final service arrangement may depend on the vendor accepting the request.

The app shows a fare estimate or snapshot based on the booking choices. Any charge not displayed in the confirmed booking must be explained and agreed before the service is delivered.

Cancellations

A customer can cancel an unassigned request in the app. After a ride has been assigned, self-service cancellation closes two hours before pickup. If the app no longer permits cancellation, contact support so the booking can be reviewed with the assigned vendor.

Purple Cars, a vendor, or a driver may cancel or reassign a booking when a vehicle becomes unsafe or unavailable, information cannot be verified, the requested route is unsuitable, or delivering the service would be unlawful or unsafe.

Customer responsibilities

Be ready at the agreed place and time, treat drivers and vehicles respectfully, follow safety instructions, and use a vehicle only as agreed. A customer requesting self-drive service must hold every licence and permit required for that vehicle and route.

Driver and vendor responsibilities

Drivers and vendors must keep profile, licence, insurance, vehicle, and contact information accurate; accept only work they can lawfully and safely perform; protect customer contact details; and use those details only to deliver and support the booking.

Acceptable use

Do not misuse the service, impersonate another person, upload unlawful or malicious material, scrape private data, interfere with security, make fraudulent requests, or use customer or driver information for an unrelated purpose. We may suspend or archive an account when necessary to protect people, investigate abuse, comply with law, or preserve service integrity.

Service availability

Routes, map results, notifications, and real-time updates depend on networks and third-party services and may occasionally be delayed or unavailable. We work to keep the service accurate and available but do not promise uninterrupted operation or that every requested vehicle, route, or time will be available.

Privacy and deletion

Our Privacy Policy explains how information is handled. Customers and drivers can permanently delete their accounts from the app. Deletion may leave anonymised transaction and audit records that we must retain for accounting, disputes, insurance, fraud prevention, or legal obligations.

Liability and governing law

Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. To the extent permitted by law, Purple Cars is not responsible for indirect losses or events outside its reasonable control. These terms are governed by the laws of Nepal, and the parties should first try to resolve any concern through support.