Purple Cars app
Support that starts with context
Tell us which account or booking needs attention and what you expected to happen. We’ll use the minimum information needed to investigate.
Account and sign-in
Include the email address on your Purple Cars account and the exact message shown in the app. Never email your password or authentication token.
Bookings and rides
Include the booking code, pickup date, and a short description of what changed. Avoid sending identity documents unless support specifically asks for them through a secure channel.
Notifications and permissions
Purple Cars works without notifications, camera, or photo-library access. You can change those permissions any time in iPhone Settings → Purple Cars.
Delete a Purple Cars account
Customers and drivers can complete deletion directly in the app: open Account, choose Delete account, confirm the current password, and approve the final warning. Active rides are cancelled and personal account data is removed or anonymised immediately.
If you cannot access the app, email support from the address on the account. We may ask for additional verification before acting on an account request.